FAQ's


1) How many locs come in one bundle?

All locs are sold 10 locs per bundle.

For Example:

1 Bundle= 10 Locs         

2 Bundles=20 Locs       

3 Bundles=30 Locs

10 Bundles=100 Locs

12 Bundles=120 Locs   

14 Bundles=140 Locs   

20 Bunldes=200 Locs

Multiple bundles are required to achieve a full head of locs. Please select the quantity of bundles you would like upon checkout on our website.

2) How do I choose the quantity of bundles I would like to purchase?

When you select your quantity at checkout, you are selecting the number of bundles you would like.
For example:
If you select the quantity of 1 you will be placing an order for 1 bundle= 10 locs.
select the quantity of 3 you will be placing an order for 3 bundles=30 locs.

3) How do I select the loc width size and inches?
To select the loc width and inches, you simply click on the "Width" drop down box, then you will see a lot of different option to choose from.
For example:
S. Width[10-11 in] inches = Small Width[10-11 inches in length
M. Width[10-11 in] inches = Medium Width[10-11 inches in length
L. Width[10-11 in] inches = Large Width[10-11 inches in length

4) What are the measurements of the loc extensions?(All locs are measured in centimeters)

Micro Width - 0.2cm

XSmall Width - 0.4cm

Small Width - 0.6cm (Pencil Width)

SMedium Width - 0.8cm 

Medium Width - 1cm (Sharpie marker width)

Large Width - 1.2cm 

XLarge Width - 1.5cm 

XXL Width (WICKS) - 4cm

 

5)How many loc extensions will I need to complete a full head of locs?
Please note that the thickness your natural hair plays a factor in how many locs you would require. These are the average amounts needed to give you a complete head of locs.

Micro Width---15 to 25 Bundles (150-250 locs)

XSmall Width--9 to 14 Bundles (90-140 Locs)

Small Width----8 to12 Bundles (80-120 Locs)

Smedium width--7 to 10 Bundles(70-100 Locs)

Medium Width---7 to 10 Bundles (70-100 Locs)

Large Width------6 to 8 Bundles (60-80 Locs)

XL Width ----- 4 to 5 Bundles (40-50 Locs)

XXL Width ------ 5  to 10 Locs

6) My hair is shaved on the sides and back, how many locs will I need  for a complete head of locs?

For shaved hairstyles (mohawk/ undercut/ high top fade), these are the average amounts needed to give you a complete head of locs.

Micro width locs- 7-9 bundles (70-90 Locs )

Extra small width locs- 5-6 bundles (50-60 Locs )

Small width locs- 4-7 bundles (40-70 Locs)

Smedium width locs- 4-6 bundles (40-60 Locs)

Medium locs- 3-5 bundles (30-50 Locs)

Large locs- 3-4 bundles (30-40 Locs)

7) What lengths can you make the dreadlock extensions?

The dreadlock extensions can be made in different lengths ranging from 3"inches - 25"inches.

8) How long does my natural hair have to be to install the loc extensions?

The loc extensions can be installed on any hair type. For a proper installation, you need at least 3 inches of new growth.

9) How do you install loc extensions?
There are many different methods to installing loc extensions. The best thing to do is to consult with a local loctician who specialize in installing loc extensions. Also, YouTube has some great tutorials on how to install loc extensions.

10) Can I install the loc extensions to my existing locs?

You can add the loc extensions to your existing locs for more length.

11) I am not sure on how many loc extensions I would need to give me a full head of locs.
The best advice I can give you to help determine how many locs you'll need to cover your whole head, is to section your hair into individual plaits that you think will accommodate the width loc extensions you're interested in. After you finish putting you hair in single plaits, count each plait, and that will give you an idea of how many loc extensions you'll need to purchase to give you a full head of locs.

12) What kind of hair do you use to make the loc extensions with?
The locs are made with 100% afro kinky human hair.

13) Can I change the color of the loc extensions?

Locs made in color virgin #1b can be bleached and dyed with no problem. Locs made in color #1, #2, #4, has been processed / dyed, and the color will be difficult to lift, or might not lift at all when bleached.

14) Can the loc extension damage if I bleach them?

Even though the hair can be bleached / dyed, I wouldn't advise bleaching the extensions within the 3-6 months of receiving. Please be mindful that even though the extensions are made with human hair and crochet to resemble mature dreadlocs, the extensions are not mature internally for the first couple of months. It takes time for the extensions to mature internally,  just like natural starter locs. If the locs are bleached before they are internally matured, you might experience swellng of the extensions, frizzing, and the extensions might  require re tightening with a crochet needle.

If locs are damaged due to over processing, The chemicals in the bleach will break down the locs, eventually cause the locs to thin out, shed, and eventually break off. The same thing will happen to natural locs if processed to many times in short period, or not processed properly.

15) I have a certain color I'd like my locs to be, can you make the locs with the color I have in mind?
Yes, I also custom make the loc extensions into any color or create a ombre tip in any color a customer desire. I prefer to make loc extensions with a color the customer desire, to avoid the customer from processing the locs themselves, or maybe damaging their extensions. Even though the locs are made with 100% Brazilian human hair, processing the hair too many times will shorten the longevity of the extensions.

16) How soon will I receive my locs after I've place my order?
All of our dreadlock extensions are handmade, custom ordered. Please keep in mind that our loc extension products are handmade. We appreciate your patience in allowing us to make your custom locs with love and care to ensure the ultimate quality. In order to make sure your locs are of the highest quality, don't be alarmed if your locs are delayed within 1-4 days of the fulfillment time. Since we customize each order to the customers liking, (such as special dye job, special loc shape, or length) these may take extra time.
Please allow 4-8 weeks handling time after receipt of cleared payment for locs to be made.

17) Why does it take so long for me to receive my loc extensions?
It takes a long time because each loc is made by hand. Only 2-5 locs can be made in one hour. In addition to that, there are so many orders placed in a month ranging from 10 locs -150 locs per order. To be fair to each customer, orders are completed in the order received, that's why there is a 1-2 month wait.

18) Can I wash and condition the loc extensions?
Yes, you can wash and condition the loc extensions. The extensions are made with 100%  human hair, therefore the extensions will react to hair product just as your natural hair would. Please be mindful for the first couple of months the loc extensions will internally go through the budding stage just like natural grown starter locs, so for the first couple of months please do not aggressively wash the extensions! Do not pull, tug, yank on extensions while wet, this will  weaken the extensions.

19)How to care for the loc extensions after installation 

After loc extension installation, every 4-6 weeks you will need to maintain your locs as they grow and mature, by washing, conditioning, moisturize, palm rolling, etc..

After loc extensions have been installed, you can wash them with moisturizing shampoo. Depending on installation technique used, hair conditioner can be used 2-3 months AFTER installation date. If you must use hair conditioner to help soften the extensions, ONLY apply conditioner below the attachment point, towards the end of the loc extensions.

Applying hair conditioner at loc attachment point within 8-12 weeks after installation may result in slippage, loc extension detachment from your natural hair.

You are allowed to use moisturizing hydration mist like rose water or something light that will not create product build up in your locs. You may also use moisturizing hair oil on your locs.


20) Over time will the loc extensions look and feel real like they did when I first received them?
Yes, with proper care, our extensions look even better as they age. The more you wash, condition, and moisturize the extensions, the more the locs will relax, feel, and flow like natural locs. What makes Legacy Loc extensions unique and look and feel identical to real locs, is the fact that they are made by using a specific technique that can only be done by hand. 

21) Would I be able to find handmade loc extensions in local beauty supply stores?
You can not find handmade locs at your local beauty supply store.

22) Does the loc extensions go through budding stage just like natural grown starter locs?

Yes, Please be mindful that even though the extensions are crochet to resemble mature dreadlocs, the extensions are not mature internally. It takes time for the extensions to mature internall & external just like natural starter locs. After being washed & conditioned the extensions will slightly swell just as natural locs would, so no need to worry,  the extensions will still remain intact. For the first couple of months please do not handle extensions aggressively when wet, this may weaken the extensions over time.

23) How long does it take to prepare and ship my order?

All extensions are made by hand. Depending on the customers order quantity upon checkout, processing period can be up to 8 weeks after order date. Shipping time after processing will vary based on your shipping method chosen upon order checkout 

 24) Upon checkout can I choose overnight shipping to receive my locs next day?

Expedite shipping does not expedite the processing period for the locs to be made.

25)How to care for the loc extensions after installation 

After loc extension installation, every 4-6 weeks you will need to maintain your locs as they grow and mature, by washing, conditioning, moisturize, palm rolling, etc..

After loc extensions have been installed, you can wash them with moisturizing shampoo. Depending on installation technique used, hair conditioner can be used 2-3 months AFTER installation date. If you must use hair conditioner to help soften the extensions, ONLY apply conditioner below the attachment point, towards the end of the loc extensions.

Applying hair conditioner at loc attachment point within 8-12 weeks after installation may result in slippage, loc extension detachment from your natural hair.

You are allowed to use moisturizing hydration mist like rose water or something light that will not create product build up in your locs. You may also use moisturizing hair oil on your locs.

26) How can I soften up my loc extensions?

The loc extensions will eventually relax and soften up as you continue to moisturize them.
The extensions are crochet tightly to ensure longevity, and to withstand being color processed if customer desires to bleach/dye at a later time.
Please use moisturizing shampoo & conditioner. We also recommend using moisturizing oil and hydrating leavin-in moisturizing spray of choice daily, or as needed to help keep moisture in your extensions.

27) Can I exchange my order if I ordered the wrong width loc extensions?

Orders that are returned in exchange for different widths, or requiring color processing, are subject to additional fees. Fees varies depending on the quantity of locs returned, length, and width.

The fees go towards:
*Ordering hair to remake your new order.
* Additional time required to hand make your new order.
* Products used to bleach & color your new set of locs.
*Shipping fee to reship

28) Can I bleach loc extensions that are already made in light colors

Although all of our loc extensions can be bleached & colored,  we do not recommend bleaching extensions that are made with lighter colors. The light color hair has already been processed to get to the color it is, and you do not want to risk compromising the extensions by bleaching.

 

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Processing Time Disclosure

Please allow 2-4 weeks processing period for orders under 3 bundles, under 12" inches. Orders over 4 bundles, will require 4-8 weeks processing period. 

Please allow 2-5 business days for afro kinky bulk human hair to be shipped after cleared payment.
After locs are completed, your order will be shipped, and tracking details will be emailed to you.
We appreciate your patience in allowing us to make your custom locs with love and care to ensure the ultimate quality. To ensure your locs are of the highest quality, don't be alarmed if your locs are delayed within 1-4 days of the fulfillment time. Since we customize each order to the customers liking, (such as special dye job, special loc shape, or length) these may take extra time. Orders that are scheduled to be ship on holidays or holiday weekend may be delayed 1-2 days due to the holiday.

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Returns & Exchange

Due to the nature of the product we sell, WE DO NOT OFFER REFUNDS, but we may exchange your product under certain circumstances. Because our products are custom hand made, we do our best to provide sufficient information, videos, photos, to ensure the highest level of confidence to our customers before they purchase. Please send a message if you have any questions or concerns that haven't been answered. We reply back to you within 24-48 hours, or at our earliest convenience.

Orders that are returned in exchange for different widths, or requiring color processing, are subject to additional fees. Fees varies depending on the quantity of locs returned, length, and width.

The fees go towards:
* Ordering hair to remake your new order.
* Additional time required to hand make your new order.
* Products used to bleach & color your new set of locs.
* Shipping fee to reship

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Domestic Shipping

To the continental U.S. is handled by the United States Postal Service
Expedited, 2-Day, and Overnight orders placed before 11AM (PST) will be shipped the same day (or the following business day if placed on the weekend). Please note that some packages may require a signature and may not be released if no one is present at the time of delivery. LLocs cannot be responsible for any delays caused by signature requirements or adverse weather conditions. Delivery dates for Economy and Standard shipping are estimates only. Only expedited, 2-Day, and Overnight shipping methods are guaranteed to arrive by the quoted dates.
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International Shipping

Once your locs are completed and shipped, International shipping may take anywhere between 1-3 weeks for delivery. Orders will be shipped to the address selected during checkout. Please verify the correct address in advance.
I am not responsible for any customs fees, VAT, or any other taxes or fees. Customs fees, VAT, or any other taxes is the sole responsibility of the buyer.