Returns, Refunds, Exchanges & Order Changes Policy

Order Returns & Refunds

Due to the hygienic and custom handmade nature of our products, we do not offer cash refunds.

If a customer chooses to cancel an entire order and does not want an exchange:

The full order must be returned in the same condition as received
Items must be unused, unaltered, and in original packaging
After inspection and approval, the purchase amount will be issued as a Legacy Locs Gift Card
Gift cards are redeemable only at LegacyLocs.com

We do not accept partial order returns or partial exchanges.

We provide detailed product descriptions, photos, and videos so customers can purchase with confidence.

If no production error occurred, the customer is responsible for return shipping costs. If a production or fulfillment mistake was made by our team, we will provide a prepaid return label at no cost to the customer.

Order Changes or Cancellation During Processing

Orders that are already in production may be subject to adjustment fees or credits if changes are requested.

If a requested change increases the order value, an invoice will be sent by email
If the adjusted order value is lower, the remaining balance will be issued as a Legacy Locs Gift Card
If a customer cancels an order while it is in production, any eligible balance will be issued as a Legacy Locs Gift Card

Production work already completed is not refundable.

Exchange Policy

Exchanges are allowed under the following conditions:

Items must be unaltered and unused
Exchange requests must be made within 7 days of delivery
Exchange limit: Maximum of 2 exchanges per order

If no production error occurred, the customer is responsible for return shipping costs. If we made an error, we will cover return shipping and correct the issue.

Exchange Fees May Apply

Orders exchanged for different:

Widths
Lengths
Colors
Custom processing

may require additional fees based on:

Quantity returned
Length and width changes
Hair ordering costs
Remake labor time
Bleaching or color processing products
Reshipping costs

If an exchange results in a remaining customer balance, it will be issued as a Legacy Locs Gift Card.

Product Confidence Statement

Our loc extensions are handmade with care. We work hard to provide thorough product information, photos, and videos so you can order with confidence.

Customer Support

We’re happy to help with any questions before or after your purchase.

Support Hours: Monday–Friday, 10am–5pm EST
Email: info@legacylocs.com
Text / Voicemail: (678) 729-7051
Website Chat: Live chat box at LegacyLocs.com