Cancellation, Returns, Exchange

Order Returns or Refunds:

Due to the nature of the product we sell, we do not offer refunds. If a customer request to cancel the entire order without exchanging, the customer is required to return order in same condition as received. After product is received, the customer will be credited back to customer as a Legacy Locs gift card, which can be used at LegacyLocs.com.  

 

We do not accept partial order returns or exchanges. Our products are custom handmade, we do our best to provide sufficient information, videos, photos, to ensure the highest level of confidence to our customers before they purchase. If there was no production error by company, customer is responsible for shipping cost to return order back for exchange. If an order mistake was made by our production team, we will issue a return label to have product shipped back to us to correct at no cost to customer.  Please send a message if you have any questions or concerns that haven't been answered. We reply back to you within 48 hr.

Order Changes or Cancellation During Processing:

If customer request changes to their order while in production, customer may be subject to a fee, or due a credit. If customer order adjustment has a higher price value, an invoice will be sent to customer email address. If there is a balance due to customer after order is changed, balance will be credited back to customer as a Legacy Locs gift card, which can be used at LegacyLocs.com. If customer request to cancel entire order while in production phase, balance will be credited back to customer as a Legacy Locs gift card, which can be used at LegacyLocs.com. 

Order Exchange:

If there was no production error by company, customer is responsible for shipping cost to return order back for exchange. If an order mistake was made by our production team, we will issue a return label to have product shipped back to us to correct at no cost to customer. 

Order Exchange limit is 2 times. Unaltered loc extensions can be exchanged 7 days after being received. Orders that are returned in exchange for different widths, length, or requiring color processing, are subject to additional fees. Fees varies depending on the quantity of locs returned, length, and width.

 The fees go toward:

  • Ordering hair to remake your new order.
  • Additional time required to hand make your new order.
  • Products used to bleach & color your new set of locs.
  • Shipping fee to reship

If there is a balance due to customer after order exchange, balance will be credited back to customer as a Legacy Locs gift card, which can be used at LegacyLocs.com.

Our products are handmade with love. We do our best to provide sufficient information, videos, photos, to ensure the highest level of confidence to our customers before they purchase. 

If you have any questions or concerns, please feel free to contact us Monday-Friday 10am-5pm EST by emailing us at info@legacylocs.com. For a faster response, you can also send a text message to (678) 729-7051, or message our chat box on our home page at LegacyLocs.com. Please leave a detailed message with your questions, and someone will respond back to you within 72 hours or less.

LegcacyLocs.com