Terms and Condition

Processing Time

All of our dreadlock extensions are handmade, custom ordered. Please allow 1-3 weeks processing period for orders under 3 bundles, under 12" inches. Orders over 4 bundles, will require 4-7 weeks processing period. Please allow 2-5 business days for afro kinky bulk human hair to be shipped after cleared payment. After locs are completed, your order will be shipped, and tracking details will be emailed to you. 

We appreciate your patience in allowing us to make your custom locs with love and care to ensure the ultimate quality. In order to make sure your locs are of the highest quality, don't be alarmed if your locs are delayed within 1-4 days of the fulfillment time. Since we customize each order to the customers liking,

(such as special dye job, special loc shape or length) these may take extra time.

 Domestic Shipping
To the continental U.S. is handled by the United States Postal Service

Please note that some packages may require a signature and may not be released if no one is present at the time of delivery. Legacy Locs cannot be responsible for any delays caused by signature requirements or adverse weather conditions. Delivery dates for Economy and Standard shipping are estimates only. Only expedited, 2-Day, and Overnight shipping methods are guaranteed to arrive by the quoted dates.

International Shipping
Once your locs are completed and shipped, international shipping may take anywhere between 1-3 weeks for delivery. Orders will be shipped to the address selected during checkout. Please verify the correct address in advance.
I am not responsible for any customs fees, VAT, or any other taxes or fees. Customs fees, VAT, or any other taxes is the sole responsibility of the buyer.

 

 

 

Returns & Exchange

If you are not satisfied with your purchase, you will have 7 days after receiving your product to receive a full refund or exchange, just as long as the extensions has not been worn or altered in any way.

Unaltered loc extensions can be exchanged 7 days after being received. Orders that are returned in exchange for different widths, length, or requiring color processing, are subject to additional fees. Fees varies depending on the quantity of locs returned, length, and width.

The fees go toward:

▫️Ordering hair to remake your new order.

▫️ Additional time required to hand make your new order.

▫️Products used to bleach & color your new set of locs.

▫️Shipping & handling 

Our products are handmade with love, we do our best to provide sufficient information, videos, photos, to ensure the highest level of confidence to our customers before they purchase. 

If you have any questions or concerns, please feel free to email us at info@legacylocs.com. For a faster response, you can also send a text message (678) 729-7051, or message us through our Instagram profile @LegacyLocs, or message us through our Esty store www.etsy.com/shop/LegacyLocsLLC  between Monday-Friday 10am-5pm EST. Please leave a detailed message with your questions, and someone will respond back to you within 72 hours or less.