Terms and Condition

 

 

Order Processing For Pre-Made Ready To Ship Loc Extensions:

Please allow 3-5 business days order processing on ready to ship loc extensions.

Ready To Ship Locs Applies To The Loc Specs Below:

  • COLOR: #1b (natural black)
  • QUANTITY: 10 bundles or less
  • STANDARD LOCS in lengths: (6", 8", 10", 12", 14", 16", 18" )
  • STANDARD *COILED TIP* LOCS in lengths: (6", 8", 10" 12")
  • TEXTURED LOCS in lengths: (6", 8", 10",12",14")
  • TEXTURED *COILED TIP* LOCS in lengths: (6", 8", 10",12",14")
  • Widths: XSmall, Small, Medium

Shipping time after processing will vary based on your shipping method chosen upon order checkout.

Processing Time For Custom Locs                                                           

Custom loc extensions are not pre-made, therefore we do not have on hand to ship within 3-5 business days. Custom Loc extensions have to be custom made which take 4-8 weeks order processing. 

Processing Time For Afro Kinky Bulk Hair, Loc Headwear & Accessories, Hair Care Product.                                                                                                    Please allow order processing of 5-7 business days for afro kinky bulk human hair, loc headwear & accessories, and hair care products to be shipped after cleared payment. After locs are completed, your order will be shipped, and tracking details will be emailed to you. 

We appreciate your patience in allowing us to make your custom locs with love and care to ensure the ultimate quality. To make sure your locs are of the highest quality, don't be alarmed if your locs are delayed within 1-4 days of the fulfillment time. Since we customize each order to the customers liking,

(such as special dye job, special loc shape or length) these may take extra time.

 

Domestic Shipping                                                                                           

To the continental U.S. is handled by the United States Postal Service.  Please note that some packages may require a signature and may not be released if no one is present at the time of delivery. Legacy Locs cannot be responsible for any delays caused by signature requirements or adverse weather conditions. Delivery dates for Economy and Standard shipping are estimates only. Only expedited, 2-Day, and Overnight shipping methods are guaranteed to arrive by the quoted dates.

 

International Shipping

Once your locs are completed and shipped, depending on the method of shipping chosen upon checkout, international shipping may take anywhere between 1-4 weeks for delivery. Orders will be shipped to the address selected during checkout. Please verify the correct address in advance.
I am not responsible for any customs fees, VAT, or any other taxes or fees. Customs fees, VAT, or any other taxes are the sole responsibility of the buyer.

 

Order Returns:

Due to the nature of the product we sell, we do not offer refunds. If a customer request to cancel the entire order without exchanging, the customer is required to return order in same condition as received. After product is received, the customer will be credited back to customer as a Legacy Locs gift card, which can be used at LegacyLocs.com.  

We do not accept partial order returns or exchanges. Our products are custom handmade, we do our best to provide sufficient information, videos, photos, to ensure the highest level of confidence in our customers before they purchase. If there was no production error by company, customer is responsible for shipping cost to return order back for exchange. If an order mistake was made by our production team, we will issue a return label to have product shipped back to us to correct at no cost to customer.  Please send a message if you have any questions or concerns that haven't been answered. We will reply to you within 48 hr.

Order Changes or Cancellation During Processing:

We do not offer refunds. All orders begin processing within 24 hours after the order is placed. Order changes cannot be guaranteed after 48 hours of order placement. If a customer request changes to their order while in production, the customer may be subject to a fee, or due a store credit. If a customer order adjustment has a higher price value, an invoice will be sent to the customer’s email address. If there is a balance due to the customer after the order is changed, the balance will be credited back to the customer as a Legacy Locs gift card, which can be used at LegacyLocs.com. If a customer requests to cancel the entire order while in the production phase, balance will be credited back to customer as a Legacy Locs gift card, which can be used at LegacyLocs.com. 

Order Exchange:

If there was no production error by company, customer is responsible for shipping cost to return order back for exchange. If an order mistake was made by our production team, we will issue a return label to have product shipped back to us to correct at no cost to customer. 

We do not accept partial order returns or exchanges. If you are not satisfied with your purchase, you will have 7 days after receiving your product to exchange, just as long as the extensions have not been worn or altered in any way. 

Order Exchange limit is 2 times. Unaltered loc extensions can be exchanged 7 days after being received. Orders that are returned in exchange for different widths, length, or requiring color processing, are subject to additional fees. Fees vary depending on the quantity of locs returned, length, and width.

 The fees go toward:

  • Ordering hair to remake your new order.
  • Additional time required to hand make your new order.
  • Products used to bleach & color your new set of locs if need.
  • Shipping & handling fee

If there is a balance due to the customer after order exchange, balance will be credited back to customer as a Legacy Locs gift card, which can be used at LegacyLocs.com.

Our products are handmade with love. We do our best to provide sufficient information, videos, photos, to ensure the highest level of confidence in our customers before they purchase. 

If you have any questions or concerns, please feel free to contact us Monday-Friday 10am-5pm EST by emailing us at info@legacylocs.com. For a faster response, you can also send a text message to (678) 729-7051, or message our chat box on our home page at LegacyLocs.com. Please leave a detailed message with your questions, and someone will respond back to you within 72 hours or less.

LegcacyLocs.com